Gilbert taxpayers in need of service at the East Valley Internal Revenue Service Taxpayer Assistance Center now must call to schedule an appointment.
However, they first should see if their answer is available at IRS.gov. They may be able to resolve their tax question by visiting the IRS website, eliminating the need to be seen at the Taxpayer Assistance Center.
The IRS Taxpayer Assistance Center that serves Gilbert and other East Valley taxpayers is at 1818 E. Southern Ave. in Mesa. A similar facility in Glendale, at 7350 W. Camino San Xavier , now operates by appointment only, as well.
The IRS has begun taking calls for appointments at both.
Taxpayers requiring assistance should call the special toll-free number, 1-844-545-5640, IRS representatives may help resolve the issue over the phone or schedule an appointment at IRS TAC if face-to-face service is needed.
In most cases, callers are able to resolve their tax issue without having to travel to a TAC, which can sometimes be a significant trip. Taxpayers should always check IRS.gov for days and hours of service as well as services offered at the location they plan to visit.
The IRS moved to an appointment service at the East Valley office as part of an ongoing effort to eliminate lines and reduce frustration for taxpayers with more complex tax matters, who require in-person tax help.
Studies show that many taxpayers visit an IRS office to get a tax transcript, make a payment, resolve a notice, obtain a form or publication or ask about their refund.
Many of these issues can be resolved at IRS.gov.
IRS.gov offers numerous online options for tax help that can save time and effort. Services include:
For additional information on available services, see Publication 5136, the IRS Services Guide.